Featured engagements
- Corporate customer centricity initiative for multi-brand OEM
- Development of KPI system for customer touch points (presales, sales, after sales) for multi-brand OEM
- Customer loyalty program for a global supplier in the aftermarket
- Conquest program in an evolving market for an OEM
- Creation of a customer loyalty program for a spare-parts retail chain
- Parts pricing strategy for a European OEM
- Measuring price elasticity of Chinese customers for premium vehicles for a global OEM
- Customer-driven redesign of spare parts business, including wholesale and retail, for a parts manufacturer
- Definition of new, downstream business models for a luxury OEM
- Growth strategy for the captive bank of a major European premium OEM
- Strategy for excellence in the downstream business of a multi-brand OEM
- Market growth strategies for a European tire manufacturer
- Evaluation of China market entry options for a leading auto supplier
- India market entry strategy for a Tier 2 supplier
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