Performance Improvement

Many companies focus on cost-cutting when they set out to improve operations and productivity. Oliver Wyman believes in a more balanced perspective to achieve long-lasting benefits. Establishing the right level of service and targeting spending and investment in the right areas should come before deciding how to execute work efficiently.

Oliver Wyman has assisted many companies to address business challenges in the areas of:

Benchmarking and performance management
Process redesign
Field productivity
Supply chain management / value sourcing strategy
Working capital management
Revenue leakage

Recent engagement examples

Performance improvement: Oliver Wyman assisted a nuclear operator in improving its outage planning processes. The work identified several initiatives that closed the cost gap by more than 50 percent.

Post-merger integration: Oliver Wyman assisted the functional integration teams of a North American utility to consolidate "back office" functions and drive consistency throughout the organization. Results exceeded anticipated savings by over $70 million annually and addressed chronic performance issues, reducing write-offs by 50 percent and call durations by 10 percent.

Delivery strategy: Oliver Wyman developed a business and organization strategy for a local distribution company. The work identified over $100 million in operational savings through work elimination and productivity improvement, and created new functions/processes to address energy supply and work management needs.