Strategic IT and Operations for Retail and Business Banks - Sample Offerings

Credit process design
Creating the optimal credit process requires a clear understanding of the people, systems and IT/Operations processes across the value chain - from origination through fulfilment. Our team works with senior executives to develop a detailed architectural blueprint and migration plan to meet new credit process requirements and to deliver the new model.

Business build/launch
Oliver Wyman has partnered with numerous clients to design, build, launch and grow new businesses. Therefore, we have significant experience in assisting firms in planning and managing all key operational and technology-related activities involved in conceptualizing, launching and sustaining a business.

Customer value management
We help our clients design the framework to execute a defined customer management strategy - including organization and governance, performance management structure and metrics. Our focus is on aligning end-to-end process and technology to support the goals of the program, while continually improving the initiative to address new opportunities that increase customer centricity.

Payments
In the face of constant declines in revenues per payment, the payments industry has invested in improving the processing infrastructure. Oliver Wyman has deep operational experience assisting clients in evaluating their options around straight-through processing, system re-platforming, corporate-to-bank integration, shared services and business process outsourcing.