Retail & Business Banking
Our Retail and Business Banking Practice works closely with leading financial institutions around the world that serve individuals and small businesses with credit, savings, investments and payments offerings. We help our clients to develop sustainable strategic advantage and compete profitably under intense pressures. Based on extensive experience in retail financial services, our firm is a highly valued advisor with market leading insights that allow us to have a substantial impact on our clients’ strategy and operating performance.
The retail financial services landscape includes a highly diverse set of players and business models. We advise universal banks, regional banks, finance companies, and specialist providers which compete across credit and wealth spectrums, utilize a variety of delivery channels, and participate across the value chain - from customer acquisition to capital markets activities.
In today’s market, customer segments increasingly offer overlapping and interconnected business opportunities, demanding corresponding shifts in provider strategies and tactics.
For example, some banks have moved affluent and business banking closer together to capture the combined opportunity from wealthy entrepreneurs; others have grouped retail and business banking together under a network structure. Managing the flow of customer opportunity, from mass market to private client to business customer, is both a major benefit and a challenge of a multi-business operating model. By drawing on our deep understanding of competitive dynamics, economic drivers, and risk factors, our firm develops practical solutions that meet strategic imperatives.
Our advisory approach is distinguished in three key respects. First, we operate globally, allowing us to bring truly world-class solutions and innovations to our clients. The cross-border exchange of ideas and results provides our clients with insight into how institutions in other countries have tackled similar issues. Second, we have a deep commitment to content based on our long-standing experience in these client sectors and our economics-based insight into the drivers of performance. And third, our focus is always on action that generates improved performance.
