Services industrialization for a leading IT services firm

Services industrialization: For a leading IT services firm, Oliver Wyman developed and implemented a holistic approach to the productization of IT services. Services in the client portfolio were defined, and standard costing was developed based on an ITIL process-based, building-block approach that enabled a seamless end-to-end link between service definition, solution design, and service delivery.


Contacts

David Sovie
Global Technology Team Leader
Email >



Other Practices within Communications, Media & Technology