Launching new converged operator
Launching new converged operator. Oliver Wyman was hired by a new converged operator to optimize the customer experience within its sales channels during the initial days and weeks of commercial operations and assist the sales organization in achieving a level of stability that would allow for further effectiveness and efficiency improvements going forward. Operational support and planning activities for all sales channels were coordinated by the Oliver Wyman team, and a Sales War Room was maintained to ensure full visibility was provided at all times to management. This infrastructure enabled management to make quick, informed decisions, positively impacting the experience offered to its customers and distribution partners.
Experience
Over the last 25 years, our global consulting practice has worked with over 100 service providers in mature markets and emerging markets, as well as with private equity groups.
International communications benchmarking >
Accelerated business transformation for a global telecom operator >
Design of prepaid and postpaid pricing plans for European mobile operator >
Mobile Internet strategy and value proposition for a mobile operator >
Launching new converged operator >
Launching next-generation operator >
Market and commercial due diligence for a leading telecom operator >
Growth strategy development and implementation for an incumbent telecom operator >
