The exponential development of data and connectivity is shifting the aftermarket services towards a new era, generating opportunities both for new efficiency and up-selling. The next generation of tools and processes is equipped with technologies that enable unprecedented collection and transmission of data, which can be exploited to improve aftermarket operations.
Industrial companies need to seize this major trend and solve the following issues: Which Digital Technologies are the most relevant to disrupt their current aftermarket services and generate value? What are the impacts on their business model and organization?
In this report, “Digital Revolution in Aftermarket Services”, we share what we have learned from our extensive work with manufacturing companies.
About Authors
Eric Ciampi is a Paris-based partner in Oliver Wyman’s Operations practice.
Archag Touloumian is a Paris-based principal in Oliver Wyman’s Automotive and Manufacturing Industries practice.
Markus Mentz is a Munich-based partner in Oliver Wyman’s Automotive and Manufacturing Industries practice.
