Insights

The Meaning Of Consumer Centricity

First, providers and payers need to understand what drives consumers

When, where, and why are healthcare consumers spending their money? Oliver Wyman’s Health & Life Sciences practice shares five ways the healthcare industry can better recognize what today’s consumers want most right now.

Authors

  • Patrick Barlow, Partner, Health & Life Sciences, Oliver Wyman
  • John Rudy, Principal, Health & Life Sciences, Oliver Wyman

The Meaning Of Consumer Centricity


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