Loyalty That Matters

Lessons from outside of the industry on how to engage customers

Loyalty programs in healthcare can keep consumers engaged and motivated throughout their care journey. How so? American Airlines AAdvantage, Health Evolution, and Oliver Wyman offer their collective insights on how a customized patient experience is the new future of care delivery.


  • Bridget Blaise-Shamai, President of American Airlines AAdvantage
  • Sam Glick, Partner, Health & Life Sciences, Oliver Wyman 
  • Julie Murchinson, Chief Executive Officer, Health Evolution

Loyalty That Matters