The internet has dramatically changed the way companies operate. Massive data storage capacity, super‑fast data transmission and mobility devices – along with slick application program interfaces – have left companies scrambling to adapt.
Today, innovations in digitization and robotization are quickly laying the foundation for another disruptive corporate transformation. For example, Anheuser-Busch, working with Uber (and Otto), just delivered 2.000 cases of Budweiser in a self-driving truck. Commerzbank has announced plans to digitize 80% of its processes within three years. We estimate that robotization, digitization, digital self-services, distributed digital advice and sales, and robo‑advisors could result in a 60–70% reduction in the workforces of service providers, from financial services to telecom.
Lessons from automakers
Automation is gaining ground but human workforce is still necessary
Source: Oliver Wyman
This article first appeared in Harvard Business Review.
