Insights

Shaping The Mobile Experience

Using a mobile platform to engage customers

Succeeding in this new online world will require a shift in thinking.

The world is being transformed, from a place of in-person commerce that has been facilitated by physical payment forms, to one that is heavily reliant on mobile, digital transactions and online conversations – a transformation that will result in winners and losers.

Retailers must begin to consider the integration of mobile payments, rewards and loyalty programs, and other value-added customer services into a unified mobile experience strategy.

Shaping The Mobile Experience


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