Reinsurance service provider: Streamlining sales and channel processes
A leading reinsurance service provider was losing money in its small customer business and needed to determine the market's realistic opportunity. A high proportion of its existing small customers were not profitable, and inefficient processes and poor channel economics were driving service costs up and account profitability down. Oliver Wyman assisted this client in refocusing its sales force on the highest-value small customer segments, and streamlining sales and channel processes according to segment profitability and value potential. Once fully implemented, the new approach is expected to result in a $4 million increase to the company's net operating income.
Projektbeispiele
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