Reductions in "total cost of materials ownership" for international airline

International airline: Oliver Wyman provided specific organizational, operational performance, process, and informational systems recommendations to close performance gaps and target $100 million in cost reduction. One year after implementation, targeted reductions in "total cost of materials ownership" were validated, including a 50% increase in service satisfaction.


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Mitch Mitchell
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Grégory Kochersperger
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