Supported by the Oliver Wyman Health Innovation Center, the third annual Oliver Wyman Health Innovation Summit 'Navigating the Path to Health Market 2.0' was an invitation-only event convening over 500 senior leaders – both incumbent and new players – across a broad set of sectors committed to innovation and transformation.
Highlights from the Summit
Our ambition this year was to help leaders understand what it will take – financially, politically, organizationally, and personally – to make Health Market 2.0 a reality today. We will feature large-scale innovators and major incumbents – leaders on the front lines of change who are defying the ‘Incumbent’s Dilemma’ to show that change at-scale is possible despite the shackles of legacy profit models and tremendous status quo inertia. We are also designing this year’s event to dramatically expand the Health Market 2.0 community, to once again make the future real through “experiential exhibits,” and to bring the best lessons-learned from the frontlines of transformation to a broad cross-section of leaders.
1:00 - 6:00pm Registration
Sheraton Hotel & Towers
2:00 - 5:00pm Immersion Tours
Genomics at the Point of Care
Allscripts and Nanthealth
Hospital of the Future: From Bricks and Mortar to Robots and Smart Care Teams
Innovation at Scale: Picking the Winners
AVIA, 1871, and MATTER
Not Your Typical Doctor’s Office
One Medical Group
The Innovation Gap Solved: Building Value Outside Your Four Walls
6:00 - 8:00pm Welcome Receptions
7:00 - 8:00am Breakfast
Promenade and Fountainview Rooms – Lobby, Level 3
8:00 - 9:00am Welcome and Introduction
Welcome to the 2015 Oliver Wyman Health Innovation Summit
Terry Stone – Global Managing Partner, Health and Life Sciences Practice,
Navigating the Path to Health Market 2.0
Tom Main – Founder of The Oliver Wyman Health Innovation Center and
Partner, Health and Life Sciences Practice, Oliver Wyman
9:00 - 10:30am Featured Speakers
Everything Changes: Leading Sustainable Change in Disruptive Times
Adrian Slywotzky – Partner Emeritus, Oliver Wyman
Mark Ganz – President and CEO, Cambia Health Solutions
Pat Geraghty – Chairman and CEO, GuideWell
Sam Srivastava – CEO, Magellan Healthcare
Grace Terrell, MD – President and CEO, Cornerstone Health Care
Reinvention: Driving Transformation While Navigating a Turnaround
John Standley – Chairman and CEO, Rite Aid
10:30 - 2:45pm Experiential Exhibits, Executive Sessions and Lunch
Schedule differs by attendee and will be provided at registration
2:45 - 5:00pm Featured Speakers
A Time of Convergence: Unlocking the Value of an Integrated
Stephen Hemsley – CEO, UnitedHealth Group
Human-Centered Innovation: Reimagining the Healthcare Experience
Dan Hilferty – President and CEO, Independence Health Group
Place Your Bets: Investor Perspectives on the Shifting Health Market
Lisa Suennen – Managing Partner, Venture Valkyrie Consulting
Nina Kjellson – General Partner, InterWest
Hemant Taneja – Managing Director, General Catalyst Partners
Robbert Vorhoff – Managing Director, General Atlantic
Changing Our Mental Models: Rethinking How We Enable Empowered
Shawn Leavitt – Senior Vice President of Global Benefits, Comcast
Cable and NBC Universal
5:00 - 5:15pm Day 1 Wrap-Up
6:30 - 7:30pm Executive Networking Reception
Sheraton Ballroom, Level 4
7:30 - 9:00pm Dinner and Keynote Address
Sheraton Ballroom, Level 4
1 + 1 = 10: When Public and Private Markets Collaborate
Karen DeSalvo, MD – National Coordinator for Health Information
Technology (ONC) l Acting Assistant Secretary for Health, US Department of
Health and Human Services
Glen Tullman – Chairman and CEO, Livongo Health
7:00 - 8:00am Breakfast
Chicago Ballroom, Level 4
8:00 - 9:45am Featured Speakers
Healthcare: The Next Frontier of Building Customer Trust
Scott McDonald – CEO, Oliver Wyman Group
Precision Medicine: The New Era and Why it Matters Now
Howard Jacob – President and Chief Scientific Officer, Envision Genomics |
EVP for Medical Genomics and Chief Medical Genomics Officer, HudsonAlpha
Institute for Biotechnology
Retail: A Platform for Digitally Enabled Consumer Health
Harry Leider, MD, MBA – Chief Medical Officer and Group Vice President,
Population Health: Going Beyond Primary Care, Making it Work in a Complex
Mary Brainerd – President and CEO, HealthPartners
9:45 - 2:00pm Experiential Exhibits, Executive Sessions and Lunch
Schedule differs by attendee and will be provided at registration
2:00 - 3:30pm Featured Speakers
Passing the Hug Test: The Art of Building and Maintaining a Customer-Centric
Rushika Fernandopulle, MD, MPP – Co-Founder and CEO, Iora Health
Cheryl Hughey – Senior Director of Culture Services, Southwest Airlines
Meeting Americans Where They Are: Expanding Access Through Everyday
Marcus Osborne – Vice President, Health and Wellness Payer Relations,
Sam Glick – Partner, Health and Life Sciences Practice, Oliver Wyman
3:30 - 4:00pm Closing Address
Tom Main – Founder of The Oliver Wyman Health Innovation Center and
Partner, Health and Life Sciences Practice, Oliver Wyman
Attendees explored how Chicago’s most innovative organizations are transforming the health market through on-site, interactive tours.
Allscripts and NantHealth
This past March, Allscripts, a global leader in healthcare IT solutions, and NantHealth, a cloud-based IT company, announced a partnership intended to transform the way clinicians treat cancer. Their goal: a platform that helps oncologists select cancer protocols and drugs based on real-time analysis of an individual’s genomic and proteomic profile and the clinical data in the patient’s electronic medical record. Allscripts president and CEO Paul Black and NantHealth leadership will describe their progress in integrating genomic diagnostics into care delivery—and why the time is right for partnerships like theirs.
Rush University Medical Center
What does the hospital of the future look like? How do you design a facility that delights patients and empowers care teams? Tour Rush University Medical Center’s new 840,000-square-foot tower, one of the nation’s most advanced hospitals. See how an “interventional platform” enhances patient convenience and physician collaboration by consolidating inpatient and outpatient diagnostic and therapeutic services on just three floors.
Rush president and COO Peter Butler and other system leaders will share the ins and outs of their innovative design process and thoughts on capital planning in a world where the future of bricks and mortar is in question. Facility redesign is only one aspect of the hospital of the future – the other aspect is educating the workforce that operates within it. Value-based care, consumer empowerment, and precision medicine are dramatically reshaping the health workforce. Join Rush CEO, Dr. Larry Goodman, as he shares his vision for the future of health education – why health innovation requires new skillsets, how academic institutions create the new workforce, and how industry wins the war for talent.
AVIA, MATTER, and 1871
For innovation to reach its full potential, entrepreneurs and healthcare executives need to engage to align around the problems, challenges and solutions that will create maximum impact. Some of the most compelling innovation today is taking place in incubators and shared work spaces, abuzz with new ideas, vitality, and cross-pollination.
This tour will visit two of Chicago’s leading hubs for tech innovators: 1871 and healthcare tech incubator MATTER, both based in Chicago’s historic Merchandise Mart. MATTER and 1871 executives will introduce their operations and explain the role that design can play in fostering effective collaboration and innovation. AVIA, a Chicago-based firm that helps provider organizations discover and implement tech-enabled solutions, will outline what it takes for large companies to scale great ideas from early-stage innovators. AVIA will then engage these entrepreneurs in conversation around the elements of a mutually beneficial partnership and the ways to avoid common mistakes that can hinder success.
One Medical Group
Head to One Medical Group’s Loop location to get a behind-the-scenes look at the company’s Chicago doctor’s office – one of nearly 40 national locations. Interact with the team and discuss the future of health care with CEO & Founder Tom X. Lee, MD. Learn more about how the innovative primary care practice integrates people-centered design with market-leading technology to deliver higher-quality care and service.
The past decade has taught us all that it isn’t safe to rely solely on the innovation that comes from within your own company. But in today’s welter of would-be innovators, how can a health plan identify the innovators that will truly solve the challenges firms face? How can both parties work together to build a true partnership, and what does each stand to gain?
For the past 10 years, Sandbox Industries has immersed itself in the world of new businesses, working across a variety of platforms—startups, collaborative venture capital, accelerators, and innovation consulting—looking for ways to productively connect innovators and established companies. In this tour, Sandbox’s leadership will lay out its highly structured approach to picking winners from the sea of innovators and finding the right health-plan partners to enable scale. The Sandbox team will also introduce several forward-thinking entrepreneurs who will showcase their innovative healthcare solutions.
Experience the ecosystems of Health Market 2.0 through “living exhibits” showcasing innovation across the country. Attendees will walk through and personally experience some of today's most innovative models in the shoes of a consumer, guided by senior leaders who are pioneering the transformation toward Health Market 2.0. More information to come on specific exhibits that are available to all attendees as part of the core program.
Empowering care when you need it, wherever you need it!
Independence Blue Cross and Comcast
Independence Blue Cross and Comcast are thrilled to demonstrate the future of Connected Health: Empowering care when you need it, wherever you need it! Attendees will follow a patient, hospitalized for an acute incident, from hospital discharge through the transition to his "connected" home. This exhibit will show how we are using enhanced technology to create a more meaningful patient experience, as well as how we are providing transparency and access to caregivers by integrating and aggregating the health ecosystem to improve care coordination. Come see a range of exciting features to enhance the total consumer health experience.
One person, one family, and one community at a time.
See how Optum is creating healthier communities via revolutionary clinical integration – one person, one family, and one community at a time. Optum is transforming what was a rigid, institutionally-focused system into a holistic-care experience that embraces the individual patient. Witness how revolutionary clinical integration, applied consumer analytics, and powerful data benefit a family via an entirely different health care experience that focuses on each of their unique needs.
Bringing the right care. Right place. Right Time.
HealthSpot and RiteAid
HealthSpot and Rite Aid will showcase their holistic approach to convenient retail care. A patient visit to a local Rite Aid store will demonstrate how HealthSpot and Rite Aid deliver a personalized, one-stop shop experience – from immediate face-to-face access to a physician and prescription fulfillment to engaging care coaches and pharmacists who work with patients to understand core issues around adherence. We invite you to come experience one of the many new front doors to health!
Through participation in a subset of the focused sessions, attendees will have the opportunity to learn, share, connect, and engage in dialogue with leaders across the industry. Each of the sessions will be limited in attendance, encouraging robust discourse on what it takes to achieve transformation and progress toward Health Market 2.0.
SharedHealth and State of Tennessee Medicaid
Scott Pierce, Executive Vice President and Chief Operating Officer, Blue Cross Blue Shield of Tennessee, President and CEO, SharedHealth
Darin Gordon, Medicaid Director, State of Tennessee
The state of Tennessee is a leader in addressing the unique combination of hurdles found only in the Medicaid population. They have done it by guiding people to strong Managed Medicaid programs and by creating an environment where private companies are able to drive improvements in health and cost efficiency. One of those innovative companies has been SharedHealth, whose revolutionary mobile applications equip a field-force of clinicians to effectively and efficiently manage care for a population with complex health needs. Join us as they engage in dialogue on how to effectively manage the health of high need populations and how to create an environment that enables innovation along these lines.
Allscripts, Phoenix Children's Hospital, and NantHealth
Paul Black, President and Director, CEO, Allscripts
David Higginson, Senior Vice President and Chief Information Officer, Phoenix Children’s Hospital
Bob Watson, President, NantHealth
Phoenix Children’s Hospital is looking to transform the pediatric health care landscape by applying state-of-the-art genomic and proteomic technology to identify precise diagnoses, treatments, and cures. They are joined by NantHealth and Allscripts, who bring the diagnostic and super-computing backbone that is crucial for creating the next generation of tailored diagnostics and therapies. Learn what is required to integrate precision medicine into routine care delivery – from a partnership, enablement, and patient perspective.
Vern Davenport, CEO, Medfusion
Today’s consumers have more access to healthcare data and tools than ever before. But the data is often not presented in the right context – at the right time, in the right place, and in an easily accessible way – and the opportunity to help consumers is missed. The ability to meet consumers “where they are” and provide the information they need when they need it is one key to unlocking better engagement and better outcomes. This session will focus on the key question of how we can make it easier for consumers to use information to take actions that improve their health.
Karen Amstutz, MD, MBA, FAAP, Chief Medical Officer, Magellan Healthcare
Seth Feuerstein, MD, JD, Chief Innovation Officer, Magellan Healthcare
Engaging with consumers and providers has proven challenging (for many). Integrating care hasn’t been a walk in the park either. In this session, we will take a stroll through real-world implementations of digital tools, including “digital therapeutics”. These tools are engaging consumers in workflows that fit with their providers and move us toward data driven, higher quality, integrated care. We will peer into implementations and demos of primary care, population health, and care management. Finally, we discuss what is working and what has required modification to optimize outcomes and engagement.
Capital District Physicians' Health Plan and Landmark Health
Bruce Nash, MD, MBA, Senior Vice President, Medical Affairs and Chief Medical Officer, Capital District Physicians' Health Plan (CDPHP)
Adam Boehler, CEO, Landmark Health
Capital District Physicians’ Health Plan (CDPHP), the largest health plan in the Capital Region of New York, and Landmark Health, a provider group focused on in-home medical care, partnered to launch an innovative medical model to benefit CDPHP’s most complex population. CDPHP and Landmark worked together to identify patients with the most significant medical and behavioral needs and deliver 24x7 in-home medical care with an interdisciplinary team of physicians, nurse practitioners, social workers, mental health professionals, nurse care managers, and nutritionists. How can organizations (health plans, population health managers, and risk-taking providers alike) identify the most complex patients? How can organizations partner effectively with innovators, providers, and broader support services to meet the needs of complex patients? Join CDPHP and Landmark leaders as they discuss the ins and outs of providing complex patients the care they need, where they need it.
Pat Saxman, Head of Sales and Development, Ginger.io
Depression and anxiety inflict tremendous amounts of pain and strain – pain on the patients who suffer from the symptoms, and strain on the healthcare providers, health plans, and employers who work to keep them well. In this session, you will learn how organizations can implement self-management strategies for patients with depression and anxiety symptoms to improve outcomes and productivity while driving down avoidable health care costs. Namely, we will discuss key factors to consider in the evaluation and implementation of self-management tools and how to drive adoption and engagement across diverse populations.
HealthSparq, Vitals, and Zest Health
Scott Decker, President and CEO, HealthSparq
Heyward Donigan, President and CEO, Vitals
Ann Mond Johnson, CEO, Zest Health
What will it take to empower consumers to take action in a transparent healthcare market? Join leaders from HealthSparq, Vitals, and Zest Health in discussion:
- Everybody is engaged in transparency to some degree – what is baseline vs. state-of-the-art for transparency right now?
- How do we make sure that transparency data is meaningful and actionable to consumers? How are consumers’ expectations evolving?
- Transparency is often considered only in a high-deductible, PPO environment. What will happen if there is a significant evolution toward an ACO structure, commercial or otherwise?
- How will consumers balance price and quality in the future? What will the end-game need to be for payers, providers, and transparency companies?
Zipongo, Welltok, and IBM Corporation
Jason Langheier, MD, MPH, Founder and CEO, Zipongo
Jeff Margolis, Chairman and CEO, Welltok
Ellen Exum, Director, Health Benefits and Health Promotion Strategy and Design, IBM Corporation
IBM, one of the nation’s largest employers, knew that it needed to change the way it approached employee engagement to drive greater benefit usage and value for its employees. By partnering with Welltok to leverage advanced analytics and IBM Watson’s cognitive computing technologies, IBM has created a centralized hub where employees can access a vast array of available resources, such as Zipongo, and reward targeted behaviors through a highly-personalized user experience. Join IBM, Welltok, and Zipongo for discussion on the drivers of engagement and behavior change across different consumer segments, and how employers and health plans should consider their return on investment.
American Well, Live Health Online and Avera Health
Peter Antall, MD, Medical Director, Online Care Group, American Well
John Jesser, Vice President and General Manager, Live Health Online
Deanna Larson,Senior Vice President, Quality & eCare Services, Avera Health
Jeffrey Kosowsky, MD-PhD, Senior Vice President, Corporate and Business Development, American Well
Over the last several years, telehealth has exploded onto the healthcare scene, promising improvements in cost, convenience, and access to care. In this panel discussion, we will hear from a progressive health plan, an innovative health system, and an experienced telehealth physician and medical director on how organizations can navigate the transition from Telehealth 1.0 to 2.0 to increase the practice, impact, and ROI in their patient populations. We will learn from both the successes and limitations of telehealth urgent care, and we will explore early lessons from chronic care management. In all, we will appreciate how we are truly only at the dawn of the transformative potential of telehealth.
Leslie Wainwright, PhD, Chief Strategy Officer, AVIA
Innovation often struggles to take root in complex healthcare organizations such as hospital systems or health insurers due to bureaucracy, competing interests, or lack of sustained commitment. In this panel, we will focus on a few key issues and attendees will hear perspectives from a payer, provider, and an entrepreneur. Specifically, these key stakeholders will share what they need to make innovation work better and scale more quickly.
Mosaic Health Solutions and Ascension Ventures
Maureen O'Connor, President, Mosaic Health Solutions
Matt Hermann, Senior Managing Director, Ascension Ventures
Innovation is difficult, yet necessary for companies who are looking to transition and thrive in Health Market 2.0. Join us as Ascension Ventures, a strategic healthcare venture fund, and Mosaic Health Solutions, a developer of market leading solutions via strategic investments, partnerships, and creation of new companies, share insights on how to effectively manage and leverage the fast-paced innovation all around us.
- • How do incumbents relinquish old traditions and foster a culture of innovation within the company?
- • What are strategies for effectively navigating and evaluating the plethora of innovations in the market, and identifying the optimal fits for your organization?
- • How do you take innovations past the pilot phase and implement them at scale?
Tennessee Oncology, Syapse, Strand Life Sciences, United Health Group
Jeffrey Patton, MD, CEO, Tennessee Oncology
Jonathan Hirsch, Founder and President, Syapse
Scott Storrer, President and Global CEO, Strand Life Sciences
Richard Migliori, MD, Executive Vice President of Medical Affairs and Chief Medical Officer, United Health Group
Precision Medicine has promised personalized treatments, down to a person’s genomic and proteomic data, that will decrease costs and improve the quality of care. However, hurdles to widespread adoption are significant and, thus far, the use of Precision Medicine has largely only been associated with cancer. Join us as leading health plan (UnitedHealth Group), innovative provider (Tennessee Oncology), and cutting edge Precision Medicine enablers (Strand Life Sciences and Syapse) discuss the current state of Precision Medicine and the roadmap to higher adoption:
- Share the compelling stories of success
- Describe the current penetration of Precision Medicine
- Discuss the barriers and how we overcome them to get to widespread use
The mix of attendees across sectors, as well as between incumbents and new entrants, is carefully managed across the entire event. Dinners and breakout sessions are specifically arranged to support collaboration and raise opportunities throughout the 2.5 days at the Summit.
- 7wire Ventures
- Abingdon Capital Corporation
- Accretive Health
- Activate Healthcare Northeast
- Activision Blizzard
- Aetna, Inc.
- Alegent Creighton Health
- Alignment Healthcare
- American Academy of Physician Assistants
- American Hospital Association
- American Well
- Anthem, Inc.
- Arkansas Blue Cross Blue Shield
- Ascension Health, Inc
- Ascension, Inc.
- AXA Advisors, LLC
- AXA Equitable
- Baptist Health South Florida
- Baylor Scott & White Health
- Becton, Dickinson and Company
- Bloom Health
- Blue Cross and Blue Shield of Louisiana
- Blue Cross and Blue Shield of North Carolina
- Blue Cross and Blue Shield of South Carolina
- Blue Cross and Blue Shield of Tennessee
- Blue Cross Blue Shield Association
- Blue Cross Blue Shield of Massachusetts
- Blue Cross of Michigan
- Blue Shield of California
- Boehringer Ingelheim
- Bon Secours Health System
- Cambia Health Solutions
- Cancer Treatment Centers of America
- Capital District Physicians Health Plan
- Cardinal Health
- Carolinas HealthCare System
- Catholic Health Initiatives
- Centene Corporation
- Centura Health, Inc
- CIGNA Healthcare
- Cleveland Clinic
- Coca-Cola Americas
- Colorado HealthOP
- Comcast Corporation
- Concero Scientific
- Consumer Driven
- Cornerstone Health Care
- Covenant Health System
- Dignity Health
- Emmi AG
- Envision Rx
- Evaluation and Program Planning
- Florida Blue
- General Atlantic
- General Atlantic, USA
- General Catalyst Partners
- Genesys Physician Hospital Organization
- Hanger Orthopedic Group
- Health Care Service Corporation
- Health Catalyst
- Health Evolution Summit
- Health Partners, Inc.
- Healthways, Inc.
- Hill Physicians Medical Group
- Holding Tank
- Holy Redeemer Health System
- Honor Health
- Horizon Blue Cross Blue Shield
- HudsonAlpha Institute
- Ideal Life
- Independence Health Group
- IndUS Growth Partners
- Integrated Healthcare Association
- InterWest Partners
- Iora Health
- Janssen Healthcare Innovation
- Johnson & Johnson Inc.
- Kaiser Permanente, Inc.
- Lake Health
- Leidos, Inc
- Life & Specialty Ventures
- Livongo Health
- Lurie Children’s Hospital
- Madison Dearborn Partners
- Magellan Health Services
- Marsh and McLennan Companies
- Maxwell Health
- MedExpress Urgent Care
- Medica Health Plans
- Meijer, Inc.
- Mercy Health Plans
- MissionPoint Health Partners
- Modern Teacher
- Morgan Stanley
- Mosaic Health Solutions
- Motive Medical Intelligence
- Mount Sinai Health System
- Narus Health
- National Association of Primary Care
- Nordstrom, Inc.
- Novartis Consumer Health
- Novartis International AG
- Office of the National Coordinator for Health Information Technology
- Oliver Wyman
- Oliver Wyman Financial Services
- One Medical Group
- Onlife Health
- Optum Inc.
- OSF Healthcare System
- Otsuka Pharmaceutical Development and Commercialization, Inc.
- Patient Choice
- PepsiCo Inc.
- Pfizer, Inc.
- PharmMD Solutions, LLC
- Premera Blue Cross
- Presence Health
- Quantum Health
- RedBrick Health
- Restore Health
- Rosalind Franklin University of Medicine and Science
- RSA Medical, LLC
- Sandbox Industries
- Sentara Health Plans
- Shell International Limited
- Shoppers Drug Mart Corporation
- Simple Therapy
- Sodexo North America
- Southcentral Foundation
- Southwest Airlines Co.
- Spectrum Health
- St. Joseph Health Southern California
- Strand Life Sciences
- Summit Medical Group
- Sutter Health
- Tandigm Health
- Tennessee Oncology
- Teva Pharmaceuticals
- Texas Health Arlington Memorial Hospital
- Texas Health Resources
- The Greater Buffalo United Accountable Healthcare Network
- Tennesee Health Care Finance
- The Lungen Group
- The Mount Sinai Hospital
- The New York Times
- & Administration
- Triple Tree
- Tufts Associated Health Plans, Inc.
- Tufts University
- UCB S.A.
- UnitedHealth Group Inc.
- University Hospitals Cleveland
- Valence Health
- Venture Valkyrie
- Victory Health
- Volvo Car Corporation
- Voya Financial Inc.
- Walgreen Company
- Walmart Stores, Inc.
- Wells Fargo & Co
- Welsh, Carson, Anderson & Stowe
- Wiser Together
- WPP plc
- Yeovil District Hospital NHS Foundation Trust
- Zest Health
Videos and presentations
GuideWell Insights Lounge interviews:
The Oliver Wyman Health Innovation Center (OWHIC) was created to develop and promote market-driven solutions to the crisis of high cost and poor quality that afflicts the healthcare systems of the developed world. Based on the deep healthcare expertise of Oliver Wyman and drawing on a network of innovative leaders across industries, OWHIC identifies and disseminates the ideas and practices that will transform healthcare. Our goal is to create a healthcare system driven by innovation and the needs and desires of consumers, creating value for companies and the public alike.
Navigating the path to Health Market 2.0
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